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Agent - Regional IT Service Center

Empleo joven / Informática / Internet
Descripción de la oportunidad

Job Purpose - Provide premium, remote IT support (voice, chat and email) to inside end users who operate in a fast paced, demanding environment. Agent Attributes • Technical aptitude enabling root cause identification and permanent issue resolution. • Customer Focus – demonstrates the ability to understand and address reported issues from the customers point of view. • Communication Skills – demonstrates high levels of ability to communicate in both written and verbal formats. • Continuous Improvement mindset that is always striving to improve the customer experience. • Accountable – highly self-motivated to follow through on all reported issues and other assigned tasks.

Idiomas requeridos
  • Inglés

Descripción del aplicante

Required Education, Experience and Skills • Experience in supporting applications on IPad, IPhone and laptops and other mobile devices. • Experience in phone support for remote user, with or without remote control capability • Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on iPads and Laptops. • Experienced troubleshooting of wireless and wired networks. • Excellent customer service and communication skills, both written and oral. • Experience in assisting users on phone calls, emails and chats. • Experience collaborating with cross functional teams for escalated sales application issues. • Ability to work in extended hours if required (1st and 2nd shift availability).



Perfil académico
Carreras requeridas
  • administración de tecnologías de información


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JOVEN360 Costa Rica

Servicios privados

Somos el vínculo entre estudiantes de educación superior con empresas y de esta forma se brinda a los jóvenes oportunidades para su desarrollo profesional tales como: pasantías y primeros empleos. Buscamos mediante esta iniciativa impactar al país creando una cultura de pasantías, beneficiando así a las instituciones y empresas con nuevos talentos contribuyendo con los estudiantes a su formación integral.

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